KDDI Singapore Pte Ltd

We offer support services for the operation and maintenance of your systems for any regular operation requirements or maintenance requirements during failures.

Service outline

We design every single component of the operation and maintenance work and provide services according to your needs. A backup system is available in case of failures. We also cover regular and irregular changes to the system settings on behalf of our customers. Settings will be managed by our company.

Examples of services provided

Telephone and onsite standby support
Arrangement of repair work with manufacturer on behalf of customers
Data and system recovery (when backup is available)
Regular report submission (e.g., failure summary, log analysis report)
Regular operation on behalf of customers
(e.g., backup tape change, LED status confirmation)
System setting changes and additional work on behalf of customers
Customer system information management

Examples of systems for operation/maintenance service

Router, firewall, switching hub
PABX, Key Telephony system
PC, various servers

KDDI Singapore Pte Ltd

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